Letter complaining about customer service

Description
When you need to write a complaint letter about a company's customer service, this letter template can help detail your customer service experience and request a refund of a product you purchased.

User
[Street Address]
[City, ST  ZIP Code]
[phone number]
[email]
[Date]

[Recipient Name]
[Title]
[Company Name]
[Street Address]
[City, ST  ZIP Code]

Dear [Recipient Name]:

This letter is to complain about service I recently received from a [Company Name] customer service representative named [Representative Name]. I called [Company Name] on [click to select a date], to find out how to deal with a problem I’ve had with [Product or Service]. After I had been on hold for several minutes, [Representative Name] came on the line. I had to explain my problem to him several times because he did not seem to be listening and therefore asked me the same questions repeatedly. [Representative Name] put me on hold for several minutes, and then returned to say he could not help me. Needless to say, I was quite frustrated.
I expected a much higher level of service from your company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am [returning or canceling] [Product or Service] immediately, and I expect a full refund. I will be informing my friends and family about this experience.
Sincerely,
User

Share on Facebook
Share on Twitter
Share on Google+

Related : Letter complaining about customer service

  • Letter notifying employee of layoffHow to write letter or email notifying employee of layoff.[Date][Recipient Name][Street Address][City, ST ZIP Code]Dear [Recipient Name]:As you may know, recent cha ...
  • Thank you letter for phone interviewDear :It was a pleasure speaking with you on the phone last week.I want to thank you for arranging for me to meet with Bryan Baker on Monday, July 21, at 10:30 A.M. ...
  • Letter to unqualified job applicants[Date][Recipient Name][Title][Company Name][Street Address][City, ST ZIP Code]Dear [Recipient Name]:Thank you for your interest in the [job title]position now ...
  • Invitation acceptance letter on launching new productThese types of letters seem to be informal but actually they are formal business invitation letters. Such letters should be polite.  This letter is written by the G ...
  • Birthday wishes letter to boyfriendMy love eddy,Every word in this letter wants to wish you happy birthday. I wish all the success and happiness to you. I pray to god you get all what you w ...
  • Sample request letter for repair services to tenantHow to write Sample request letter for repair services to tenantDate[Tenant’s Name][Street Address][City, ST ZIP Code]Dear [Tenant’s Name]:As tenant of the pre ...
  • Break up letter to husband with divorce paperJune 2, 2012Name/Title Mary RoeAddress 795 E DragramCity, State, Zip Code Tucson, AZ, 85705Dear Brad,I hope you know why I am writing this  ...
  • Letter refunding invoice overcharge[Date][Recipient Name][Title][Company Name][Street Address][City, ST ZIP Code]Dear [Recipient Name]:We inadvertently over billed you on the invoice dated [date ...
  • Relationship break up letter with divorce paperJune 2, 2012Name/Title Mary RoeAddress 795 E DragramCity, State, Zip Code Tucson, AZ, 85705Dear Tom,I am sorry Tom I never thought one day I have to write ...
  • Cover letter for fitness trainer job1st December 2001Mr G. SandsFitness FirstLake RoadLittletownLT1 5MXDear Mr SandsRe: Fitness Instructor FF/32I am writing to apply for the job of Fitness Instructor, as a ...